“To speak, and to speak well, are two things. A fool may talk, but a wise man speaks.” Ben Jonson,
When it comes to public speaking, speakers must technically speak well, but they must also have substance. They must look and sound like leaders—especially if they’re CEOs and executives. Your first focus must be content. Technical skill alone is not enough.
Your first concern should be what you say and then how you can make it clear and compelling. The leaders cited in this chapter provide some guidance on powerful messages. Message is the foundation. Without that, you’re just a speaker, not a leader.
Secret 1: Talk About Big Ideas
“He can compress the most words into the smallest ideas of any man I ever met.” Every speech, presentation, or other communication needs one big idea. A big idea is all that most people can remember. A big idea has a life of its own. And it doesn’t require a big speech. It’s big because of its power, not its length.
Abraham Lincoln’s Gettysburg Address is 271 words, and it’s one of the best speeches ever given. Back on that day in 1863, the crowd hadn’t even come to hear President Lincoln; they were there to listen to the country’s most famous orator, Edward Everett, who talked for two hours. When Lincoln got up, he gave the address in three minutes. But in three minutes, there was one big idea. He persuaded the nation to fight on. In
Appendix E, you can read the speech.
No one likes long speeches. Personally, I never like it when I’m asked to give a forty-five-minute keynote—it’s too long! Short speeches, big ideas—that’s the secret. Another example of a big idea is President Kennedy’s 1961 speech that inspired the United States to put a man on the moon. At the time, the country had fallen behind the Soviet Union in the space race and had made only a few successful manned flights.
Kennedy said we would go to the moon, and we did—we landed beforethe decade was out.
Secret 2: Speak in the Moment
No one likes a canned speech. Canned speeches turn people off. You must talk to people about what is happening in the moment. “If you think about the usual setting,” said one CEO, “you have an audience sitting
there saying, ‘Who is this person and why is he talking?’ That’s not a great 18 • Speak like a CEO
setting to start with. It appears somewhat adversarial.” Your message must be about them and about what’s happening in the moment in order to win over an audience that isn’t sure it even wants to listen. Arnold Zetcher, president and CEO of Talbots, was being honored by the National Retail Federation a few months after the tragedy of September 11, 2001. He knew this particular speech had to be different from the others he had given. He said, “The first draft was a basic acceptance speech, and then we thought, ‘Wait a minute, we need to talk about what people are thinking. We need to talk about something bigger. It has to be about the country.’ ” Zetcher and his team revamped the whole speech, and it was one of the best he had ever given. When Sovereign Bank was opening its offices in New England, there was a lot of doubt about whether the company could compete with the other banks in the region. Chairman and CEO John Hamill called a meeting of all five hundred employees to erase this doubt. “I decided the only thing I could do was face the questions head on,” he said. “The meeting had to deal with what was on their minds, then and there.” He talked about why he had joined the bank and why he believed in his heart they would succeed. “Confronting the doubt made it work,” he said. “When you are in touch with what people are thinking in that moment, you can confront it and clean it out to get them ready to hear the important message.”
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